Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

You’ll need to return your item to us within 14 days of receiving it.

When returning your items back to us, it’s important that you first authorise your return by contacting our Customer Care team. Once authorised, we will provide you with a returns authorisation number which you need to attach to the outside of your parcel.

Any items returned to us are your responsibility until they reach our warehouse. Please be advised, you are responsible for the cost of returning goods back to us.

Please ensure you package your return securely to prevent any damage to the items. We recommend that you use a trackable service that insures you for the value of the goods you are returning in the event of loss on the way back to us.
As soon as the item is confirmed back into our warehouse we can process your return for you.

Missing or damaged items

We take care to ensure all items arrive in perfect condition. If your order arrives damaged or incomplete, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items.

If you don’t receive your items within 14 working days of receiving a Dispatch Confirmation email, please contact our Customer Care team, quoting your order number, and we’ll investigate this for you.

Unfortunately, we can’t refund items that have been damaged after delivery due to misuse, wear and tear, or accidents.

Exchanges

Unfortunately, we’re unable to exchange any orders placed online. You’ll need to return your item in its original, unused condition using the return method above and place a new order for the item you’d like.

Refunds

Once your returned items have been received, your refund will be processed within 7 working days. Your refund will be processed via the same method of payment that you used to pay for your order.